Parent FAQs

A: Players in the Beginner Program should plan on moving to an Empire House next season. Please contact the House VP at house@wyha.com or beginner coordinator jeff@wyha.com) if you are not sure if your child is ready to move to a team based program at their age level.

1. Log on (must be the registering parent).
2. Select DASHBOARD (upper left corner).
3. Select PLAYERS on the left hand side.
4. Select VIEW DETAILS next to your player's name.
5. At the top of this display is a link + ADD PARENT. Click on this link.
6. Add the parent's email address and select ADD PARENT. If the parent already has an account, they will be added immediately. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.
7. Parents associated with the child can check to see who has been added by following steps A thru D at any time.

A: All children who have been assigned to a team(s) whose registrations are associated with your account will be shown on the Family Calendar display. There is also an iCAL feed CALENDAR FEED button on the Family Calendar display. To find the Family Calendar display, log on with your account and click on the Family Calendar link in the upper left hand corner.

If you log on and click on the Family Calendar link and don't see your child('s) schedule, ask the registering parent to add you as a Parent on the child('s) registration.

• Families with more than one child registered in WYHA.
• Families with a Goalie - the Goalie clinics are shown on the Family Calendar and on the EGoalie Clinic Team pages.
• Any child that is signed up for RWB Supplemental, the Squirt & Peewee House Clinics, any child who is an alternate on the Squirt RED or any Travel or Girls Team, Girls on the 12U Supplemental team (both their Empire House & Girls 12U Schedule will show up on the Family Calendar).
• Any family that wants to use the iCal feed. The CALENDAR FEED button is on the Family Calendar page.

1. Log on (must be the registering parent).
2. Select DASHBOARD (upper left corner).
3. Select PLAYERS on the left hand side.
4. Select VIEW DETAILS next to your player's name.
5. Scroll down, then under REGISTRATION HISTORY, select VIEW DETAILS.
6. The payments and dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

NOTE: The $150 payment made at Evals or Tryouts (some parents paid this after Tryouts or Evals but before 6/1) will NOT be shown on this page. Credit Card payments that were made on our old website & payments by check are offline payments and there is no ability to show these on the registration details page.

A: For expired or lost/stolen credit/debit cards, once you are notified of a failed payment, please update your card as soon as possible. If you are having problems, please contact the Registrar at registrar@wyha.com.

1. Log on.
2. Select DASHBOARD (upper left corner).
3. Select PLAYERS on the left hand side.
4. Select VIEW DETAILS next to your player's name.
5. Scroll down on the Player Info page until you get to REGISTRATION HISTORY.
6. Click on VIEW DETAILSnext to the program your child has payments remaining on (usually TRAVEL 2019-20, EMPIRE TEAMS 2019-20, GIRLS 2019-20, or PONY 2019-20).
7. Click on the EDIT button next to the card number of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the Registrar at registrar@wyha.com so they can adjust the payment due date within Crossbar.

A: Yes. The webmaster can request Crossbar change the dates of payments or cancel all future payment plans in any order that has a payment plan, but can’t change the amount owed. ALL payments MUST be complete by 11/30. When a person registers for a payment plan they are re-entering into a payment agreement. In the case that a parent requests WYHA cancel future payments in the plan, the remaining balance would be due immediately or the child will be removed from the ice. NOTE: Once the parent selects this option and completes the registration, WYHA is charged the payment plan fees so if the parent elects to pay in full later on we can not add the pay in full credit.

A: The registrant who has an email address attached to the registration will be emailed. If the registrant fails to deal with the situation in a timely fashion, then the payment plan will be cancelled and any remaining balance due immediately. Contact registrar@wyha.com for processes to follow if the registrant wishes to pay the balance in full.

A: This situation would not be eligible for a payment plan but WYHA will work with the parents to figure out how to make split payments happen. Offline split payments will require both parents to sign a payment agreement and parents must have a history of paying on time. As an organization run by volunteers, WYHA will not spend time chasing parents for payment. Contact registrar@wyha.com.

A: Parents electing the Payment Plan are fully eligible for all discounts except the Pay In Full Discount. All applicable discounts are applied to the published fee, and then the payment page will show the fees (with all discounts applied) and the payment plan charges (initial & monthly). We expect most parents who want a Payment Plan to sign up by 6/30 making them eligible for the Early Registration Discount.

A: WYHA recognizes some families have had financial setbacks due to furloughs or layoffs. WYHA will extend payment plans thru 12/30 to make it easier on families to pay. WYHA has always worked with families with temporary financial issues provided they are willing to sign up for an online payment plan with a debit/credit card. Once we open registration, contact the Registrar at registrar@wyha.com as early as possible to work out a plan. WYHA also offers scholarships for those in need. Please contact our registrar for information on how to apply for one of these.